Shipping & Returns

Shipping

Luxe Reveal currently ships within the United States.

Orders are typically processed within 1–3 business days. Processing times may be slightly longer during holidays, product launches, or periods of high order volume.

Estimated delivery times are shown at checkout and begin after your order has been processed. Shipping rates and available delivery options are also calculated and displayed at checkout.

Once your order ships, you will receive tracking information so you can follow your delivery.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, the Luxe Reveal candle must be unused and unlit, in its original condition, in its original packaging, and with the sealed jewelry reveal completely unopened and intact.

Because every Luxe Reveal candle contains a hidden jewelry reveal, candles that have been lit or candles where the jewelry reveal has been opened, accessed, or removed cannot be returned.

This does not affect orders that arrive damaged, defective, or incorrect, which are handled separately below.

Nothing in this policy limits any statutory or consumer rights you may have under applicable law.

Return Shipping

For standard returns or changes of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the order arrived damaged, defective, or incorrect due to an issue on our end, Luxe Reveal will work with the customer to make it right.

Damaged or Incorrect Orders

If a candle arrives damaged, broken, defective, or the customer receives the incorrect item, they should contact us as soon as possible.

We may request photos of the product, packaging, and shipping box to document the issue.

When appropriate, we provide a replacement at no additional cost. If a replacement is unavailable or not appropriate, a refund may be issued.

Lost Packages

If tracking indicates the package has been lost in transit, the customer should contact us so we can help investigate with the carrier.

If a package is marked delivered but cannot be located, we may ask the customer to verify the shipping address, check surrounding delivery areas, and contact the carrier before a replacement or refund can be considered.

Each situation will be reviewed individually.

Final Sale

Candles that have been lit, candles with an opened or accessed jewelry reveal, and any items specifically marked Final Sale are not eligible for standard returns.

Damaged, defective, or incorrect products are handled separately under the damaged-order policy.

Contact

Need help? Contact us through our Contact page or email our customer service team at contact@luxerevealco.com for assistance.